Frequently Asked Questions
What types of promotional products can you customize?
We pride ourselves on being able to source almost anything. With a catalog of over 1 million products, we can customize just about anything you can imagine with your logo. We’re here to help you find the perfect match for your brand.
What branding methods do you offer?
We offer a wide range of branding options to suit any product. We specialize in embroidery, screen printing, and digital transfers for wearables, as well as laser etching, foil printing, and debossing for hard goods. Because every product has different specifications, we’ll guide you toward the method that ensures your logo is represented perfectly.
What is your minimum order quantity (MOQ)?
Minimums can vary quite a bit depending on the item and the branding method used. Since we specialize in high-quality production runs rather than single-item orders, we work with you to find the perfect balance of quantity and quality. Feel free to share your project details, and we can pull some options that work for your numbers.
Do you charge setup or artwork fees?
Most of our products carry a setup fee, which covers the professional preparation of your branding for our various decoration methods. Whether it’s digitizing a design for embroidery or creating screens for printing, these steps ensure your brand looks perfect on every single piece. We’ll always provide a clear breakdown of these costs in your quote.
Additionally, while we prefer high-res vector art, we offer professional design services if you need your logo recreated or adjusted. These services are available for a flat fee or an hourly rate ($100/hr, billed in 15-minute increments). We’ll guide you through the specs for your specific item so there are no surprises.
What file formats do you need for my logo or artwork?
The best way to get a perfect result is to provide your logo in a vector format, specifically an Adobe Illustrator file. Since our machines require precise digital paths to brand your items, files from other programs may need extra care from our designers to get them production-ready. If you’re unsure what you have, feel free to send it over—we’re happy to take a look for you! Upload Your Artwork
Can I see a proof before production starts?
Absolutely. Our standard process includes a digital proof for your review before we begin production. Once your order is confirmed and the deposit is processed, you’ll receive a proof to ensure every detail is perfect. If time allows, we can also provide a preliminary mockup. For projects on a high-speed “rush” timeline, we move straight to production to stay on schedule, but we’ll always coordinate those details with you upfront.
How long does production and shipping take, and do you offer rush orders?
Production time is based on the quantity ordered, as well as the number of imprint locations and colors. Each order will have a slightly different timeline, but we try our best to complete all orders in three weeks or less. If you have a specific due date or a last-minute event, please alert us right away so we can confirm availability and ensure we stay on track for your deadline.
Can you match my brand colors (Pantone/PMS colors)?
We do offer PMS color matching to ensure your branding is spot-on. Because this requires a custom setup for our equipment, a color-matching fee may apply. If your brand guidelines require specific Pantone colors, just let us know before placing your order so we can ensure a perfect result.
Can I order a sample before placing a large order?
Of course! We provide free random samples for most items up to $10 (shipping included) to ensure you’re happy with the product. For requests over $10, we’ll provide a quick quote for the sample cost. If you decide to place a larger order for that item, we’ll credit the sample fee back to your account. Just let us know which items you’re considering!
Do you help recommend products based on my event, industry, or budget?
We certainly do! We specialize in helping companies select products that align with their industry and event goals. By taking 1–2 days to research your specific needs, we can provide high-quality options that offer a great ROI. Just let us know your budget and any project details, and we’ll get to work on a curated proposal for you.
Can I customize products with individual names?
Absolutely! Adding individual names is a fantastic way to make your gifts feel even more special. Many of our items, especially in apparel and drinkware, allow for this type of personalization. Since the process varies by product, just let us know which items you’re eyeing, and we’ll provide the specific options and pricing.
Do you ship to multiple locations or individual recipients?
We are happy to handle the logistics for you! We can drop-ship to as many individual recipients or office locations as your project requires. For each address beyond the first, there is an $8 drop-ship fee plus the cost of shipping. It’s a great way to get your brand directly into the hands of your team or clients, no matter where they are.
What happens if there’s an issue with my order?
Our goal is for you to love your order! To ensure total accuracy, we provide a Sales Order for all projects prior to processing. We encourage you to review this document carefully, as your approval is our “green light” to proceed exactly as specified. In the rare event that an issue occurs, please contact us right away. We’ll investigate the discrepancy immediately and work toward a swift resolution.
TL;DR 😉 Core Artwork Fees:
Screen set-up: ($25/color/location)
Embroidery set-up: ($15/1000 stitches)
Art recreation: ($100/hour – billed in 15 minute increments of $25 – $25 for basic logo edit)